01

Add on means what?

Add on is an optional service or features which you can choose to enhance your website. This is an optional service.

02

Tell me about your customer support?

Our technical support channel works between 10 am to 5 pm on Monday to Friday and 10 am to 4 pm on Saturday. We might not be available on Sundays and other holidays declared by both Union and State government. Please feel free to email your queries if our Toll free or Live chat support on holidays. We guarantee that you get reply in hours.

03

Do you offer Domain based business mail?

Yes. we offer Free business mail integration support powered by ZOHO and G Suite (formerly called as Google Apps for work). At present, Zoho is providing Free Business Mails up to 5 GB for each user. We provide free integration support and business mail platform in Zoho. In case, if you like to purchase G Suite, you need to pay the fee for GSuite but our email integration support is free. please click here to signup for G suite free trail. Contact us for G suite discount coupon.

01

If i have a domain, can i point to your server?

Yes. you can. Once you purchase the package without adding domain, we will send you our name server details with some guidance. Once you update it, you need to confirm us, then we will cross verify whether you added correctly or not. If all did in a right way, the server will get connected with the domain in 12 - 24 hrs of time.

02

Can I register domain with 99 Web Maker?

Yes. you can. At present we do offer popular extensions like, .com, .in, .net, .org, .co.in

03

How much you charge for Domain Registration?

Everyday, domain prices are changing. We update regularly in this url here

01

How to Sign up/Register an account in 99webmaker.com?

Please check your top right corner. You will see a button called Register. Click Register and enter the required details like Name, Email id, Phone no, State, Country, Password etc. and click register.

02

How to Login my account?

Please check your top right corner. You will see a button called Login. Click login and enter your User id/email id and Password and click Login button. You will be redirected to your Dashboard.

03

How to see the available plans?

You can visit here

check the available plans or you can login to your account and select plan.

04

When to add Addon features?

Once you select your plan then you will be shown with the options to select the Addon features.

05

How to choose the layout for my website?

To choose the layout, First select your plan and required Addon features (Optional) and click next. You will be redirected to a page where you can choose the layout. Select the layout and choose your desired payment option and complete the payment process.

06

Do 99WebMaker.com does customized plan?

Sorry! 99WebMaker is launched to offer world class solutions at cheapest price. Hence bringing Customized plans is not possible.

07

I want an ECommerce site. What should I do?

Kindly contact us by writing email to support@99webmaker.com for customized website design and development service

08

I need assistance in choosing plans. What should I do?

Please feel free to contact our friendly customer support by writing to support@99webmaker.com or via Live chat or our Toll Free phone support.

01

Doing online payment is safe?

Yes. All transactions done on 99webmaker.com is safe. Please check https in the url before making payment.

02

What cards are accepted?

We accept all Major Credit and Debit cards.

03

I forget to add discount coupon. Do I get discount after placing an order?

All transactions are automated for security reasons. Cash back/Discounts cannot be given after a successful transaction.

04

Should I pay GST for offline payment (NEFT/IMPS/Cash Deposit/Cheque/DD)?

Yes. 18% GST is mandatory as per Government of India. If you need assistance regarding the final amount then email us your queries or use our live chat support to confirm the final calculation. Please add Rs 150 after the final amount for Cash Deposit/Cheque/Demand Draft transactions which we have to pay the bank. There is no additional fee for NEFT/IMPS transactions.

05

Do you offer any refund policy?

All transactions are-non refundable.

06

What are the modes of payment accepted?

1. Online (Credit/Debit card and Internet banking, EMI).
2. Offline using NEFT/IMPS/Cash Deposit*/Demand Draft*/Cheque*

07

How will you track offline payment?

You have to upload the payment receipt via your dashboard by logging into your account. You can also share the same by emailing us. Payment verification process may take 24 hours.

08

What are the Services included in Renewal fee?

Renewal fee includes Hosting / Hosting and Domain charges with respect to the plan chosen. Most of the Addon packages are One time chargeable. Hence it may not required to be renewed annually. We suggest you to cross verify the add on terms on the respective plan area. If you have any doubts, feel free to raise a support / chat with our team.

09

What is the service validity period?

It is 30 days from the date of payment.

10

What are the charges for Content updation after service validity?

Every project needs some sort of updations on regular basis. We suggest if you are in a position to update product photos or some contents regularly better to purchase the dynamic addon to manage contents hassle free.

But we understand that not everyone always ready or having knowledge to update photos and contents. In this case we are always welcome you to share your updation idea and requirement to our updation team. Once we validate and explain the cost nature, we will raise payment request, once we received the payment. We will start the updation work immediately.

01

For whom this plan is suitable

This plan is suitable for businesses which requires just an online identity. In this plan, you can share about your services/products in a simple one page template.

02

Whether I can edit my content

Yes. You can edit your content. We will share you the admin login details and you can edit your website without web designing skills.

03

What should I do if I need customization at template level or any major changes?

Our Motto is to make an userfriendly platform in Web Designing. After availing our plans, we will share the basic guide regarding editing the content. This will help you to understand and to make modifications without coding knowledge. Incase, if you don't have time or need an expert assistance, Avail "Hire our Design Expert" addon. Our designers will update the Images/Text Contents. Template level modifications shall be done by analysing your requirements and it is a clear sign of project variation. The fee for template level modifications will be communicated only after understanding your requirements.

04

How should i communicate my requirements?

We have our dedicated project discussion area on your dashboard. You can use our project discussion chat room directly to communicate with our project managers.

01

For whom this plan is suitable

This plan is suitable for businesses which has limited products / services. Here the website will scroll automatically when you click the particular section on the menu.

02

Whether I can edit my content

Yes. You can edit your content. We will share you the admin login details and you can edit your website without web designing skills.

03

What should I do if I need customization at template level or any major changes?

Our Motto is to make an userfriendly platform in Web Designing. After availing our plans, we will share the basic guide regarding editing the content. This will help you to understand and to make modifications without coding knowledge. Incase, if you don't have time or need an expert assistance, Avail "Hire our Design Expert" addon. Our designers will update the Images/Text Contents. Template level modifications shall be done by analysing your requirements and it is a clear sign of project variation. The fee for template level modifications will be communicated only after understanding your requirements.

04

How should i communicate my requirements?

We have our dedicated project discussion area on your dashboard. You can use our project discussion chat room directly to communicate with our project managers.

01

How many pages will you design?

In diamond plan, we offer unlimited pages. However, we cannot assist you in getting your complete website done. Instead, the Home Page, About us, Contact us, One Product/Service page will be designed by us. We will give real time training to you via TeamViewer to add new pages by yourself. We will also share you the personalised guide with respect to the theme chosen which will be self explanatory. For further queries you can get in touch with our support specialist via your project discussion area on your dashboard / by writing an email to support@99webmaker.com

02

Whether I can edit my content

Yes. You can edit your content. We will share you the admin login details and you can edit your website without web designing skills.

03

What should I do if I need customization at template level or any major changes?

Our Motto is to make an userfriendly platform in Web Designing. After availing our plans, we will share the basic guide regarding editing the content. This will help you to understand and to make modifications without coding knowledge. Incase, if you don't have time or need an expert assistance, Avail "Hire our Design Expert" addon. Our designers will update the Images/Text Contents. Template level modifications shall be done by analysing your requirements and it is a clear sign of project variation. The fee for template level modifications will be communicated only after understanding your requirements.

04

How should i communicate my requirements?

We have our dedicated project discussion area on your dashboard. You can use our project discussion chat room directly to communicate with our project managers.

01

How many products can I add?

In ecommerce plan, we offer unlimited products. However, there will be a cap on space of your hosting. As per the ecommerce plan, we allow upto 2GB of Hosting space for this package. We suggest you to upgrade your hosting space for an additional fee by writing to support@99webmaker.com. If you are planning to develop unique ecommerce / big ecommerce portal, feel free to contact our team.

02

Whether I can edit my content

Yes. You can edit your content. We will share you the admin login details and you can edit your website without web designing skills.

03

What should I do if I need customization at template level or any major changes?

Our Motto is to make an userfriendly platform in Web Designing. After availing our plans, we will share the basic guide regarding editing the content. This will help you to understand and to make modifications without coding knowledge. Incase, if you don't have time or need an expert assistance, Avail "Hire our Design Expert" addon. Our designers will update the Images/Text Contents. Template level modifications shall be done by analysing your requirements and it is a clear sign of project variation. The fee for template level modifications will be communicated only after understanding your requirements.

04

How should i communicate my requirements?

We have our dedicated project discussion area on your dashboard. You can use our project discussion chat room directly to communicate with our project managers.